Policies and Procedures

Here you will find all of our policies and procedures which are relevant to the Little Butterflies Day Nursery.

Attendance Policy

Regular and punctual attendance is important. Children need to attend regularly if they are to take full advantage of the educational opportunities available to them by law.
Our policy applies to all children registered at our nursery and this policy is made available to all parents/carers of pupils who are registered at nursery.

Although parents/carers have the legal responsibility for ensuring their child’s good attendance, the Manager and staff at our nursery work together to ensure that all children are encouraged and supported to develop good attendance habits. Procedures in this policy are followed to ensure this happens.

Children who are persistently late or absent soon fall behind with their learning .Children who are absent from nursery frequently develop large gaps in their learning which will impact on their progress and their ability to meet age related learning expectations

Aims and Objectives

This attendance policy ensures that all staff and in our nursery are fully aware of and clear about the actions necessary to promote good attendance.

Through this Policy we aim to:

  • Improve pupils’ achievement by ensuring high levels of attendance and punctuality.
  • Create an ethos in which good attendance and punctuality are recognised as the norm and seen to be valued by the nursery
  • Raise awareness of parents, carers and children of the importance of uninterrupted attendance and punctuality at every stage of a child’s education.
  • Ensure that our policy applies to Nursery aged children in order to promote good habits at an early age.
  • Promote a positive and welcoming atmosphere in which children feel safe, secure, and valued, and encourage in pupils a sense of their own responsibility.
  • Establish a pattern of monitoring attendance and ensure consistency in recognising achievement and dealing with difficulties.
  • Recognise the key role of all staff, in promoting good attendance.


  • Authorised Absence
    An absence is classified as authorised when a child has been away from nursery for a legitimate reason and the nursery has received notification from a parent or carer. For example, if a child has been unwell and the parent telephones the nursery to explain the absence.
  • Unauthorised Absence
    An absence is classified as unauthorised when a child is away from nursery without the permission of the nursery.


Our nursery will undertake to follow the following procedures to support good attendance:

  • To maintain appropriate registration processes.
  • To maintain appropriate attendance data.
  • To have consistent and systematic daily records which give detail of any absence and lateness.
  • To strongly discourage unnecessary absence through holidays taken during term time.
  • To work with parents to improve individual children attendance and punctuality


All members of school staff have a responsibility for identifying trends in attendance and punctuality. The following includes a more specific list of the kinds of responsibilities which individuals might have.

Parents/Carers are responsible for:

  • Ensuring that their child attends nursery regularly and punctually unless prevented from doing so by illness or attendance at a medical appointment.
  • Contacting the school office on the first morning of absence.
  • Informing the school in advance of any medical appointments in school time. For the absence to be recorded as a medical absence we do require evidence from the doctor or dentist. (Appointment card/letter)
  • Making requests for authorised absence in term time, only if absolutely necessary as these are not automatically authorised.

Children who are persistently late miss a significant amount of learning, often the most important aspect, as the beginning of the day is where the teacher explains the learning and what each child is expected to achieve.

Where there have been persistent incidents of lateness parents/carers will receive a letter advising them of the concerns and the school will provide opportunities for parents/carers to seek support and advice to address these issues.


Parents/carers should contact the school on the first day of their child’s absence. When parents/carers notify us of their child’s absence it is important that they provide us with details of the reason for their absence.

All absences are recorded as either authorised or unauthorised absences. It is important that we receive accurate information from parents with reasons for the child’s absence. This information is used to determine whether the absence is authorised or unauthorised.

Leave of Absence Form

Parents are also reminded that Leave of Absence for the purpose of holidays in term time can no longer be granted save in the most exceptional circumstances.
Please attach a copy of appointment letter/card in the case of medical/dental appointments.

Name of child:


Name of parent:


Telephone number:

Start date of proposed leave of absence:

End date of proposed leave of absence:

Reasons for request:

Parent signature:

Anti-bullying Policy

Statement of Intent

We are committed to providing a caring, friendly and safe environment for all of our children so they can learn in a relaxed and secure atmosphere. Bullying of any kind is unacceptable at our Nursery. If bullying does occur, all children should be able to tell and know that incidents will be dealt with promptly and effectively. We are a TELLING Nursery. This means that anyone who knows that bullying is happening is expected to tell the staff.

What Is Bullying?

Bullying is the use of aggression with the intention of hurting another person.
Bullying results in pain and distress to the victim.
A child who is bullying has reached a stage of cognitive development where he or she is able to plan to carry out a premeditated intent to cause distress to another.
Bullying generally can occur in children five years old and over.
Bullying can be:

  • Emotional – being unfriendly, not letting a child join in the group
  • Physical – pushing, kicking, hitting, punching or any use of violence
  • Racist – racial taunts, graffiti, gestures
  • Sexual – unwanted physical contact
  • Verbal – name-calling, sarcasm, spreading rumours, teasing
  • Cyber – all areas of internet, such as email & internet chat room misuse mobile
  • threats by text messaging

Why is it Important to Respond to Bullying?

Bullying hurts. No one deserves to be a victim of bullying. Everybody has the right to be treated with respect. Children who are bullying need to learn different ways of behaving.
The Nursery has a responsibility to respond promptly and effectively to issues of bullying.

Objectives of this Policy

  • All committee, staff, children and parents should have an understanding of what bullying is.
  • All committee and staff should know what the Nursery policy is on bullying, and follow it when bullying is reported.
  • All children and parents should know what the Nursery policy is on bullying, and what they should do if bullying arises.
  • As a Nursery we take bullying seriously. Children and parents should be assured that they will be supported when bullying is reported.
  • Bullying will not be tolerated.
  • We do not label children who bully as “bullies”.

Signs and Symptoms

  • A child may indicate by signs or behaviour that he or she is being bullied.
  • Is unwilling to go to school (school phobic)
  • Becomes withdrawn anxious, or lacking in confidence
  • Doesn’t want to go on a school bus
  • Begs to be driven to school
  • Begins to truant
  • Starts stammering
  • Cries themselves to sleep at night or has nightmares
  • Feels ill in the morning
  • Becomes aggressive, disruptive or unreasonable
  • Is bullying other children or siblings
  • Stops eating
  • Is frightened to say what’s wrong
  • Gives improbable excuses for any of the above
  • Attempts suicide or threatens or runs away
  • Has possessions that are damaged or goes missing
  • Asks for money or starts stealing (to pay bully)
  • Starts bullying others
  • Comes home with clothes torn or damaged

These signs and behaviours could indicate other problems, but bullying should be considered a possibility and should be investigated


  1. Report bullying incidents to staff
  2. In cases of bullying, the incidents will be recorded by staff
  3. In serious cases parents should be informed and will be asked to come in to a meeting to discuss the problem
  4. The bullying behaviour or threats of bullying must be investigated and the bullying stopped quickly
  5. An attempt will be made to help the bully (bullies) change their behaviour
  6. If necessary police maybe informed


  1. The bully (bullies) may be asked to genuinely apologise. Other consequences may take place.
  2. In serious cases, suspension or even exclusion will be considered
  3. If possible, the children will be reconciled
  4. After the incident / incidents have been investigated and dealt with, each case will be monitored to ensure repeated bullying does not take place.


We will use our behaviour Policy and Procedure.

Arranging an Outing for Children Policy


  1. If you are arranging an outing or visit with children, without their parents/carers you must complete a risk assessment and if necessary make a visit to your destination prior to the visit to try to anticipate any issues that may arise:


    1. You have parental consent on Admissions Form to take children off the premises.
    2. You have informed parents of outing/visit where and when it will take place, (if appropriate). Always inform someone at the Nursery, or leave a note saying what time you will return and a mobile number.
    3. You have safe number of staff to children according to staffing regulations and risk assessment.
    4. You take a mobile phone (two if possible).
    5. You take some money in case of emergency backup.
    6. You take a first aid kit.
    7. You take a spare ‘clothing for children.
    8. You record who is going offsite in staff and children and intended time of return to Nursery.
  2. Talk to the children about the visit, and to explain in words they understand about road safety and dangers.
  3. Use reins and harnesses as appropriate.
  4. Make sure you have ample time for your visit within the nursery timetable (Full).
  5. In the case of an accident, one member of staff to take lead role in following emergency procedure of contacting emergency service/s as appropriate, Nursery Manager and parents.
  6. In the case of a child going missing, take the following steps:
    • Person with mobile phone to look for child.
    • Keep other staff with children informed.
    • Scan close area.
    • Phone Police, Nursery Manager, parents.
  7. In the case of transport delays inform nursery to contact and inform parents.
  8. Keep a record of visits undertaken.
  9. Records should be kept about vehicles in which children are transported, including insurance and the coach company being used and telephone numbers.

Behaviour Management Policy (for Staff and Parents/Carers)

Introduction and Aims

Our nursery believes that children flourish best when they know how they are expected to behave and see models of good behaviour before them. We believe that children gain respect through interaction with caring adults who show them respect and value their individual personalities. We encourage and praise positive, caring and polite behaviour at all times in order to create an environment where children learn to respect themselves, other people and their surroundings. We also believe that children need to have set boundaries of behaviour for their own safety and the safety of their peers. Within the nursery we aim to set these boundaries in a way which helps children to develop a sense of the significance of their own behaviour, both on their own environment and on those around them. Restrictions on the child’s natural desire to explore and develop his/her own ideas and concepts are kept to a minimum.

We aim to:

  • praise children, acknowledging their positive actions and attitudes, showing children that we value and respect them and rewarding their good behaviour (for example with a Star Badge, a Well Done Certificate or a Care Bear Medal);
  • recognise the individuality of all our children, including promoting awareness among members of staff that codes for interacting with other people may vary between cultures, whilst upholding the values and code of behaviour appropriate to the Nursery within the Nursery itself;
  • recognise our duties under the Equality Act 2010 in order that children with special educational needs and disabilities are treated fairly and any reasonable adjustment is made for them;
  • encourage in the children self-discipline as well as consideration for each other, for their surroundings and for all property;
  • encourage children to participate in a wide range of group activities to enable them to develop their social skills;
  • work in partnership with parents and carers by communicating openly;
  • ensure all staff working with the children accept their responsibility for implementing the goals in the policy;
  • promote non-violence and encourage the children to deal with conflict peaceably;
  • provide a key worker system enabling staff to build a strong and positive relationship with children and their families;
  • have a named person (below) who has overall responsibility for issues concerning behaviour;

The Named Person for Behaviour Management

The named person/s are Anu Sajeev and Mariam Sultana

They will:
Keep up to date with legislation and research in order to support changes to policies and procedures in the nursery; access relevant sources of expertise where required and act as a central information source; attend regular external training events, and ensure all staff attend relevant in-house or external training for behaviour management. A record will be kept of staff attendance at this training.

When children behave in unacceptable ways

Nursery rules are concerned with safety and care and respect for each other. How a particular type of behaviour is handled will depend on the child’s age, level of development and the circumstances surrounding the behaviour. It may involve the child being asked to talk and think about what he or she has done. It may also include the child apologising for their actions. In particular, children who have behaved inappropriately by physically abusing another child or adult, or through verbal or emotional bullying, will be required to talk through these actions and apologise where appropriate. The child who has been upset will be comforted and the adult will confirm that the other child’s behaviour is not acceptable. All staff are made aware that it is important to acknowledge when a child is feeling angry or upset and that it is the behaviour we are rejecting, not the child. In dealing with children’s inappropriate behaviour, we abide by the following rules:

  • Physical (corporal) punishment, such as smacking or shaking, is never used or threatened;
  • Physical intervention is allowable only to avert the possibility of immediate injury to a child him or herself or to others (see below);
  • Children are not singled out or humiliated in any way;
  • Discussions with children take place which respect their level of understanding and maturity;
  • Staff do not raise their voices in a threatening way;
  • Staff within the nursery will redirect the children who are behaving inappropriately towards alternative activities;
  • In dealing with any case of misbehaviour, it is always made clear to the child or children in question, that it is the behaviour and not the child that is unwelcome;
  • Children are distracted from any negative situation and supported in a different activity or environment if this is necessary for their own well-being and that of others in the group;
  • Children are helped to develop non-aggressive strategies to enable them to stand up for themselves and/or to release their feelings creatively;

Staff are given the following practical guidance when dealing with unacceptable behaviour: When a child exhibits unacceptable behaviour you will need to stop it at once, making clear that it is the behaviour and not the child that you don’t like.

In some circumstances, for example to avert immediate danger of personal injury to a child him or herself or to others, it may be necessary for a member of staff to intervene physically. Such a response must always be proportionate to the incident. On such occasions, the intervention must be reported to the Nursery Manager or her Deputy immediately. It will be recorded and the parents of the child or children concerned will be informed on the same day or as soon as in reasonably practicable.

There may be children in your group who behave in a way that is unacceptable. These children need your help to change their behaviour. What you might accept as normal behaviour from a two year old may not be acceptable behaviour for a 3-4 year old.

You must consider the behaviour and development of the individual child. It is always advisable to avoid confrontation – redirect the child Prevention is better than cure. We need to look at ways to prevent unacceptable behaviour. A child will behave badly when he is bored, under stimulated or not getting enough of the right kind of attention.

Some groups of children provoke other children into poor behaviour. This occurs when the boundaries are too tight or when there are situations where children behaving inappropriately are receiving more attention than the other children. We need to be aware of occasions when this might be happening.

Keeping Parents Informed

Parents are informed if their child is unkind to others or if their child has been upset. Parents may be asked to meet with staff to discuss their child’s behaviour, so that, if there are any difficulties, we can work together to ensure consistency between their home and the nursery. In some cases Nursery staff may request additional advice and support from other professionals, such as an educational psychologist or child guidance counsellors. Through partnership with parents/carers and formal observations, staff will make every effort to identify any behavioural concerns and the causes of that behaviour. From these observations and discussions, an individual behaviour modification plan will be implemented. Confidential records are kept on any negative behaviour that has taken place. Parents/carers are informed and asked to read and sign any entries concerning their child.

Complaints Procedure

It is hoped that in the first instance the key matters will be resolved within the nursery setting. If a parent/carer feels unable or unwilling to raise any issue involving the nursery with their child’s key worker then he/she should arrange to see the Nursery Manager. The Nursery Manager will (maybe be along with part of the staff team) listen to the concerns /complaint and make the appropriate investigations. The Manager is there to assist any parent/carer in anyway that she/he can, so do not hesitate to discuss any issues/queries you may have by raising it in the first instance with the Nursery manager. Parents are reminded that staff have a life away from nursery and any matter arising should be dealt with during working hours only. Complaints relating to the conduct of members of staff should be in writing before any further action is taken.

Complaints from our users will always be taken seriously because grievance or feelings of being aggrieved could be a reflection of genuine deficiency or poor practice on the part of The Little Butterflies Day Nursery, or an individual, and action will need to be taken to make changes.

If you do have a complaint:-

  1. You can speak to your child’s key worker or any other worker in the Centre. Unless requested otherwise, the worker will make a note of the complaint and make sure the Centre Manger is aware that the issue arose.
  2. If not satisfied with the response given, you should arrange to meet with the Centre Manager, as soon, as is reasonable, this will normally be within 5 working days. The Manager will discuss the complaint with you, investigate as necessary, with anybody else concerned and give a written response within seven days.
  3. If you are still unhappy with any response you should draft a written response to the proprietor of the Centre who will follow the steps as written above.
  4. At every point, we will make sure;
    1. Your concern is taken seriously
    2. Your concern is looked into quickly
    3. You are given a feedback as soon as possible.
  5. We will do all we can to resolve any complaint or grievance but if a satisfactory solution can’t be found, please contact:-

Piccadilly Gate
Store Street
M1 2WD
Tel: 0300 123 1231

Our Nursery Manager is:- Mrs Laura Sava

We welcome complaints because they help to improve our services to you and your children in our care.

Confidentiality Policy

Little Butterflies Nursery staff are very much aware and trained that all matters arising in the Nursery are to be treated with the up most respect and confidentiality.

Confidentiality is adhered to all times, not only when the issue arising is a sensitive one.

As part of the day to day running of the Nursery, staff are also aware not to discuss any children or issues surrounding the child with anyone other than Nursery staff and the child’s parents/carers.

We would also like to assure parents that all written information on the children is confidential, along with any matters discussed with Nursery staff and management.

Little Butterflies Day Nursery understands that working with children and families will sometimes bring us into contact with confidential information.

To ensure that all those using and working in the Centre can do so with confidence, we will respect confidentiality in the following ways:-

  • Parents will have ready access to the files and records of their own children but will not have access to information about any other child.
  • Staff will not discuss individual children, other than for purposes of curriculum planning/group management, with people other than the parents/Carers of that child.
  • Information given by parents/Carers to the Nursery Manager or Key worker will not be passed on to other adults without permission.
  • Issues to do with the employment of staff, whether paid or unpaid, will remain confidential to the people directly involved with making personnel decisions.
  • Any anxieties/evidence relating to a child’s personal safety will be kept in a confidential file and will not be shared within the group except with the child’s Key worker/Centre Manager and the proprietor.
  • Students on placement will be advised of our confidentiality policy and required to respect it.

All the undertakings above are subject to the paramount commitment of Little Butterflies Day Nursery, which is to the safety and well being of the children.

Equal Opportunities Policy

Please refer to our SEN Policy and Health & Safety Policy whilst reading this policy.

Little Butterflies Day Nursery works in accordance with all relevant legislation, including;

  • Disabled Persons Acts 1958, 1986
  • Race Relations Act 1976
  • Sex Discrimination Act 1986
  • Children Act 1989

We believe that the centre’s activities should be open to all children and families, and to all adults committed to their welfare. We aim to ensure that all persons who wish to work in, or volunteer to help within the Centre have an equal chance to do so.


Little Butterflies Day Nursery operates an admission policy, which takes into account several issues when allocating places. The main criteria on the admissions policy is age, residency, children with special needs and those already with siblings in the nursery. Children being referred will also be given priority. Little Butterflies will not turn away any child if a space is available within the Centre.


Little Butterflies Day Nursery will appoint the best person for each job and will treat fairly all applicants for the job and all those appointed.

Commitment to implement the centre’s Equal Opportunities Policy will form part of the job description for all workers.


Little Butterflies recognises that many different types of families successfully love and care for children, and this will be promoted at all times through the activities and equipment we provide.
To ensure families are able to afford our service, childcare-funding schemes will be promoted.


Our aim is to show respectful awareness of all the major events in the lives of the children and families in The Little Butterflies Day Nursery, and in our society as a whole, and to welcome the diversity of backgrounds from which they come. We will ensure children are able to experience other cultures and festivals, which promote harmony and the sharing of life.

The Curriculum

All children will be respected and their individuality and potential recognised, valued and nurtured. Activities and the use of play equipment offer children opportunities to develop in an environment free from prejudice and discrimination. Appropriate opportunities will be given to children to explore, acknowledge and value similarities and differences between themselves and others.

Discriminatory Behaviour/Remarks

These are unacceptable in The Little Butterflies Day Nursery and will be challenged in a positive way.
The response will aim to be sensitive to the feelings of the victim/s and to help those responsible to understand and overcome their prejudices.


Information, written and spoken, will be clearly communicated in as many languages as necessary.
Bilingual/multilingual children and adults are assets. They will be valued and their languages recognised and respected in the Centre.


Medical, cultural and dietary needs will always be met with written records been kept.


The time, place and conduct of meetings will ensure that all families have an equal opportunity to be involved in the running of Little Butterflies Day Nursery.


Food Management Policy

We aim to ensure that the standard of table manners and behavior, which is expected, will be consistent. Meal times should be a social occasion for both the staff and children.

General procedures

  • Individual dietary requirements will be respected and planned for in advance.
  • Conversation at Mealtimes will be encouraged but not shouting.
  • If a child does not finish the first dish, will still be given a small helping of dessert.
  • Children who eat slower will be given plenty of time to eat their meal without being rushed.
  • Children will be encouraged to say ‘Please’ and ‘Thank you’.
  • Any child showing signs of distress at being faced with a meal he/she does not like will have his/her food removed without any fuss.
  • Children will be encouraged to eat a small piece of everything as appropriate to their dietary needs.
  • Menus are rotated regularly and will reflect 5 a day and fresh ingredients. Weekly & Teatime menus will be displayed, and parents are encouraged to give ideas or comments.
  • Whilst bottle-feeding the toddler advise to sit/lay down while drinking the milk.
  • There is a copy of the children’s dietary requirements in the kitchen on the wall.
  • Children are encouraged to be independent while ensuring they also get the help and assistance they need.

Health and Safety Policy and Procedures

Little Butterflies Day Nursery believes that the safety of children is paramount at all times. In order to ensure the safety of both children and adults, Little Butterflies will ensure that all reasonably practical steps are taken to ensure the health, safety and welfare of all persons using the premises.

At all times the Nursery staff will co-operate fully in implementing health and safety initiatives. They will do everything possible to make sure injuries do not occur to themselves, the children and others.

There are always at least two qualified first aiders on the premises:

  • All children are supervised by adults at all times and will always be within sight of an adult.
  • Legal Requirements for staff/children’s ratios will be met at all times.
  • All adults are aware of the systems in operation for children’s arrivals and departures and an adult will be at the door during these periods.
  • Children will leave the group only with authorised adults.
  • Indoor and outdoor play areas will be checked for any dangers at the beginning of every session.
  • Outdoor space is securely fenced.
  • Equipment will be checked regularly for damage, and removed; a recording system will be in place for this.
  • Equipment will be set out in a safe secure way, allowing children and adults the ability to move safely and freely between activities.
  • Large pieces of equipment will have safety mats in place and supervised by an adult at all times.
  • Safety equipment will be in place at all times e.g. plug sockets, safety gates, locks on doors and cupboards containing hazardous materials.
  • A risk assessment will be carried out each morning on the safety of the building and outside area.
  • Fire – guards will be installed, fixed and checked regularly. This is carried out by the Landlord for Pilgrims Way Church.
  • Fire drills will be practised at regular intervals and logged in an appropriate place.
  • Fire Exits will be kept clear at all times.
  • Low level windows will be covered with a protective film and inspected regularly.
  • First Aid box will be checked regularly and will not contain any pills or ointments; contents of the first aid box will be replaced when used as soon as possible.
  • Furniture will never be stacked in the play area in a dangerous manner.
  • All accidents will be recorded in the accident book and reported to parents/Carers who will be requested to sign the accident book
  • All visitors will be asked to sign in and out.
  • A strict no smoking policy will be upheld throughout the whole Centre.
  • All dangerous materials, including medicines and cleaning materials are stored out of reach of children.
  • Children do not have unsupervised access to kitchen, cookers or any cupboards storing hazardous material including matches.
  • Adults will not walk about with hot drinks or place hot drinks within reach of children. Hot drinks are to be made in the staff room and are only permitted within the staff room.
  • On outings, the adult -child ratio will be at least one to two, a register of children will always be taken out on outings this will also include parental contact details.
  • Ratio`s outlined by Ofsted will be strictly adhered to.
    • Children 0-2 years – 1:3
    • Children 2-3 years – 1:4
    • Children 3 years up – 1:8
  • All meals and snacks provided will be Halal and nutritious and pay due attention to children’s particular dietary requirements.
  • When cooking with children as an activity, the adults will provide healthy, wholesome food, promoting and extending the children’s understanding of a healthy diet.
  • There are First Aid boxes on the premises in every room, which are always available and fully stocked and clearly labelled as to where they can be accessed.
  • We ensure the provision of sufficient information, training, instruction, and supervision of all staff in order to maintain a safe and healthy workplace for staff and the children.
  • The Nursery has developed a daily risk assessment, which monitors all safety aspects of the Nursery life.
  • The Nursery has formulated effective procedures for use in case of fire and other emergencies and for evacuating the Nursery premises.
  • There are accident and Medication books on the premises, which staff know to follow. Please see the relevant Policies.
  • There is a list in the staff Policies of Health and safety points that staff must adhere to ensure the safety of the children.
  • The Nursery will act on advice given by agencies and follow regulations of Health & Safety at work Act 1974 and other relevant legislation.
  • Parents are asked to keep their children at home if they have any infection, and to inform the Nursery as to the nature of the infection so that the Nursery can alert other parents, and make careful observations of any child who seems unwell.
  • Parents are asked not to bring into the Centre any child who has been vomiting, taken antibiotics or had diarrhoea until at least 48 hours has elapsed since the last attack.
  • Cuts or open sores, whether on adults or children, will be covered with hypoallergenic plaster or other dressing.
  • If a child is on prescribed medication the Nursery will follow appropriate procedures as agreed by the management, all administered medication will be recorded in the medication book and witnessed.
  • To prevent the spread of all infections, adults in the group will ensure that the following good practices are observed:

Personal Hygiene

  • Hands washed after using the toilet
  • Children with pierced ears not allowed to try on or share each other’s earrings
  • A large box of tissues must always be available and children encouraged to blow and wipe their noses when necessary.
  • Soiled tissues disposed of hygienically.
  • Children are encouraged in shielding their mouths when coughing.
  • Individual towels available or paper towels used and disposed of appropriately.
  • Hygiene rules related to bodily fluids must be followed with particular care and all staff and volunteers aware of how infections, including HIV infection, can be transmitted.

Cleaning and clearing

  • Any spills of blood, vomit or excrement wiped up and flushed away down the toilet.
  • Rubber gloves always used when cleaning up spills of body fluids.
  • Floors and other affected surfaces disinfected.
  • Fabrics contaminated with body fluids thoroughly washed in hot water.
  • Spare laundered pants, and other clothing, available in case of accidents and polythene bags available in which to wrap soiled garments.
  • All surfaces cleaned daily with an appropriate antibacterial cleaner

Manual Handling

It is important that staff and users are aware of the risk involved when lifting equipment within the nursery, therefore the nursery will ensure that all users are aware of good handling technique as outline in leaflets on display within the nursery and attached to this procedure.

In order to meet duties under the regulations, Little Butterflies employer will take all measures to:-

  • Avoid the need for hazardous manual handling, as far as reasonably practicable;
  • Assess the risk of injury from any hazardous manual handling that can’t be avoided; and
  • Reduce the risk of injury from hazardous manual handling, as far as reasonably practicable.

Little Butterflies employees have duties too:-

  • Follow appropriate systems of work laid down for their safety
  • Make proper use of equipment provided for their safety
  • Co-operate with Little Butterflies Nursery on health and safety matters
  • Inform the Little Butterflies if they identify hazardous handling activities
  • Take care to ensure that their activities do not put others at risk

Little Butterflies Management Team carrying out assessments

Little Butterflies Management Team Laura Sava – Nursery Manager, Anu Sajeev(Health and Safety) and room leaders from both rooms will carry out the assessment – they often know what problems there are and how best to solve them. If their work is varied or not closely supervised, make sure they are aware what risks to look for when manual handling, and what to do about them.


In line with the above act Little Butterflies have a legal duty to report certain accidents and incidents of ill health at work to the relevant enforcing authority which is


Little Butterflies will ensure all staff are aware of what incidents and accidents to report as outlined in the attached booklet (everyone’s guide to RIDDOR 95)
This will be enforced by all staff going through an induction period, which will include reading of all policies, procedures and nursery practices.

Little Butterflies Management will ensure the relevant forms are completed and sent of to the relevant enforcing authority as well as Ofsted.

Report forms will be kept on file by the Office Manager, a separate staff accident book must also be completed.

What is RIDDOR ’95?

It means the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995, which come into force on 1 April 1996.

What do I need to know about RIDDOR ’95?

RIDDOR ’95 requires the reporting of work-related accidents, diseases and dangerous occurrences. It applies to all work activities, but not to all incidents.

Why more regulations?

It simplifies what you should report and how to report it.

Why should I report it?

Reporting accidents and ill health at work is a legal requirement. The information enables the enforcing authorities to identify where and how risks arise and to investigate serious accidents. We can then help and advise you on preventative action to reduce injury, ill health and accidental loss – much of which is uninsurable.

Who do I report to?

Report to the incident Contact Centre

  • 0845 300 9923 (8.30am – 5.00pm)
  • 0151 922 9235 (any time)
  • 0151 922 1221 (Duty Officer)
  • by Internet www.riddor.gov.uk
  • by email – riddor@santia.co.uk
  • by post Incident Contact Centre, Caerphilly Business Park, Caerphilly, CF83 3GG

When do I need to act?

Death or major injury.

If there is an accident connected with work and:

Your employee, or self-employed person working on your premises is killed or suffers a major injury (including as a result of physical violence); or

A member of the public is killed or taken to hospital;

You must notify the enforcing authority without delay (eg telephone). They will ask for brief details about Little Butterflies business, the injured person and the accident;

Injuries over-three day period
Dangerous occurrences
Within ten days you must follow this up with a completed accident report form (F2508).

Reportable major injuries are:-

  • Fracture other than to fingers, thumbs or toes;
  • Amputation;
  • Dislocation of the shoulder, hip, knee or spine;
  • Loss of sight (temporary or permanent);
  • Chemical or hot metal burn to the eye or any penetrating injury to the eye;
  • Injury resulting from an electric shock or electrical burn leading to unconsciousness or requiring resuscitation or admittance to hospital for more than 24 hours;
  • Any other injury; leading to hypothermia, heat-induced illness or unconciousness; or requiring resuscitation; or requiring admittance to hospital for more than 24 hours;

A list of dangerous occurrences and reportable diseases are listed in RIDDOR, all of these must be reported to the address above.

Keeping Records

You must keep a record of any reportable injury, disease or dangerous occurrence. This must include the date and method of reporting; the date, time and place of the event, personal details of those involved and a brief description of the nature of the event or disease. You can keep the record in any form you wish, for example by keeping copies of completed report forms in a file or recording the details on a computer.


Using chemicals or other hazardous substances at work can put people’s health at risk. So the law requires employers to control exposure to hazardous substances to prevent ill health. They have to protect both employees and others who may be exposed by complying with the Control of Substances Hazardous to Health Regulations 1999 (COSHH). Effects from hazardous substances range from mild eye irritation to chronic lung disease or, on occasions, even death.

In order to ensure users of little butterflies, are not at risk from dangerous substances. We will undertake a risk assessment of any hazardous substances used within the nursery.

The Health and Safety Officer/Management Team of the nursery will conduct the risk assessment. S/he will ensure any products brought by the nursery, manufacturers will be contacted to obtain safety data sheets.

Areas where substances are to be used will be adequately ventilated.

Adequate clothing/protection will be made available to staff

Staff will receive adequate training available on keeping themselves safe and safety data sheets will be made available on products used.

Hazardous Substances

Hazardous substances include:

  • Substances used directly in work activities (eg adhesives, paints, cleaning agents);
  • Substances generated during work activities (eg fumes from soldering and welding);
  • Naturally occurring substances (eg grain dust)

Examples of the effects of hazardous substances include:

  • Skin irritation or dermatitis as a result of skin contact;
  • Asthma as a result of developing allergy to substances used at work;
  • Losing consciousness as a result of being overcome by toxic fumes;
  • Cancer, which may appear long after the exposure to the chemical that caused it;
  • Infection from bacteria and to micro-organisms(biological agents).

What COSHH requires

Assess the risks to health arising from hazardous substances used in or created by your workplace activities;

Decide what precautions are needed you must not carry out work which could expose your employees to hazardous substances without first considering the risks and the necessary precautions, and what else you need to do to comply with COSHH;

Prevent or adequately control exposure you must prevent your employees being exposed to hazardous substances. Where preventing exposure is not reasonably practicable, then you must adequately control it.

Ensure that control measures are used and maintained properly and that safety procedures are followed;

Monitor the exposure of employees to hazardous substances, if necessary;

Carry out appropriate health surveillance where your assessment has shown this is necessary or where COSHH sets specific requirements;

Ensure employees are properly informed, trained and supervised

Under COSHH there are a range of substances regarded as hazardous to health:

These can be identified by their warning label and the supplier must provide a safety data sheet for them.


The Health and Safety (Display Screen Equipment) Regulations 1992 require employers to minimise the risks in VDU work by ensuring that workplaces and jobs are well designed.

Who is affected?

The Regulations apply where staff habitually use VDUs as a significant part of their normal work. Other people, who use VDUs only occasionally, are not covered by these Regulations, but their employers still have general duties to protect them under other health and safety at work legislation.

Little Butterflies nursery is an employer, who wishes to ensure the safety of all staff and users within the centre, we are aware that over the years concerns have risen over VDUs (Visual display units)

Analyse workstations, and assess and reduce risks

The whole workstation including equipment , furniture and the work environment;

The job being done; and

Any special needs of individual staff (whose views may be sought as part of the assessment).

Where risks are identified, the employer must take steps to reduce them.

Ensure workstations meet minimum requirements

These requirements are good features that should normally be found in a workstation, such as adjustable chairs and suitable lighting. They are set out in a schedule to the Regulations, covering screens, keyboards, desks, chairs, the work environment and software. All workstations covered by the Regulations now have to comply, to the extent necessary for the health and safety of workers (a transitional period for modification of older workstations expired at the end of 1996).

Plan work so there are breaks or changes of activity

As the need for breaks depends on the nature and intensity of the work, the Regulations require breaks or changes of activity but do not specify their timing or length. However the guidance on the Regulations explains general principles, for example short, frequent breaks are better than longer, less frequent ones. Ideally the individual should have some discretion over when to take breaks.

On request arrange eye tests, and provide spectacles if special ones are needed

Employees can ask Little Butterflies to provide and pay for an eye and eyesight test. This is a test by an optometrist or doctor. There is also an entitlement to further tests at regular intervals. The optometrist doing the first test can recommend when the next should be. Employers only have to pay for spectacles if special ones (eg. Prescribed for the distance at which the screen is viewed) are needed and normal ones cannot be used.

Little Butterflies health and safety training and information

Therefore Little Butterflies are committed to the following

  • Users of the office VDU will be provided with wrist rest to prevent upper limb disorder
  • Comfortable seating will be made available to all staff
  • A risk assessment of the office area is conducted each morning and includes all electrical equipment.
  • Regular breaks will be given to VDU users
  • Information relating to safe use of VDU will be available upon induction for each staff

Stress at Work

Many people argue about the definition and sometimes even the existence of ‘stress’. However, research has shown that whatever one chooses to call it, there is a clear link between poor work organisation and subsequent ill health. According to HSE, ‘stress’ is the adverse reaction people have to excessive pressure or other types of demand placed on them. At Little Butterflies, stress at work is tackled in the same way as any other risk to health – by identifying the hazards, assessing who is at risk and the level of risk, deciding to manage the risk and putting the plans into action. Regular staff supervision is also carried out, whereby staffs discuss any concerns or issues relating to their working environment or practices. Some of the benefits of tackling stress in any organisation can include increased productivity and efficiency, lower staff turnover and sickness absences, and increased morale.



A risk assessment is nothing more than a careful examination of what, in the work setting, could cause harm to people, so that we can weigh up whether we have taken enough precautions or should do more to prevent harm. The aim is to make sure that no one gets hurt or become ill and that the working conditions and practices are conducive. At Little Butterflies, we follow simple active and reactive steps in assessing the risks in our setting:

  • We look for the hazards
  • We decide who might be harmed and how
  • We evaluate the risks and decide whether the existing precautions are adequate or whether more should be done
  • We record whatever findings
  • Finally, we review assessment and revise it if necessary.


To register you child with us, couldn’t be simpler; all you have to do is complete the relevant forms and pay a deposit (for full time children)

The documents required for registration are:

  • Nursery Application form
  • EEE Contract/ Parent contract
  • Red book
  • Prove of address (no later than 3 months)
  • Prove of ID for parent and child (birth certificate, passport, driving licence)
  • Letter from Local Authority for 2 years free education

The deposit is £200.00 (for payable children) and will be refunded when your child leaves the nursery.
The fees are as follows:
Half Day – 08.00am – 1.00pm or 1.00pm-6.00pm – £35.00
Full Day – 08.00am – 6.00pm – £47.00 for children 2 to 5 years old
Full Day – 08.00am – 6.00pm – £50.00 for children under 2
Weekly fees for 5 full days are £190.00 for children over 2
Weekly fees for 5 full days are £200.00 for children under 2
Monthly fees for 5 full days are £750.00 for children over 2
Monthly fees for 5 full days are £800.00 for children under 2

£3.50 for lunch per day for any child having lunch
£6.00 per hour for any additional hours

When the form’s and deposit is received we will arrange the settling in sessions and ensure you do not have any further questions regarding your child attending the nursery.

During the registration process you will also be given:

  • A passport for your child which will be completed by parent with additional information in order to make the settling in process as easier as possible for the child.
  • A welcome booklet containing more information about the nursery (this will be also available through our website and parents will be able to download and print)
  • Some of our policies and procedures so you are aware of these for your future reference

Your child’s key worker will be introduced to you during your child’s first settling in session and they will spend time getting to know you and your child to ensure continuity of care.

We understand that choosing the right place for your child is an extremely important decision. We recognise the primary role of the parent and we are privileged to be chosen as the day carer, we realise the importance of two way communication and value parental input and views.

You will have a tour of the nursery and you’ll have the opportunity to meet all our staff members.

Settling In Process

To ensure that your child has the best possible start we always recommend that your child attends settling in sessions before starting at the nursery. This involves you bringing you child, generally a week or two before their start date, so they can spend time with the other children and staff. Generally the number of settling in sessions is three, however we are very flexible with this and we understand that every child is different and has different needs.

A typical example of settling in sessions would be:

Session one – You stay with your child and spend time with them playing with the other children. You will also be introduced to your child’s key worker who will be your main point of contact and will communicate with you regarding your child’s day at the nursery and their general progression.
Session two – You bring your child in and stay with them for a short while and then leave them for a short while (the length of time depends on your child and how comfortable you feel leaving them).
Session three – You bring your child in and leave them straight away (if you feel comfortable with this, if not you are always welcome to stay with them until they are happy playing or socialising with the other children). We usually recommend that parents leave their child for longer on the third session as this is a gradual process and leaving your child for a bit longer each time will help them to become more familiar with the nursery surroundings, staff and children and to know that you are coming back!

All settling in sessions are free of charge and we do not have a limit, so if your child is particularly unsettled then we can carry on with the settling in sessions for a couple more weeks to ensure your child has been fully introduced to the nursery and you feel comfortable leaving them.

Settling in sessions are a good time to talk to your child’s key worker about your child’s routine and to discuss any individual needs your child may have.

Hygiene in Toilet Area Policy


  1. Before changing a child, ensure that everything you need is at hand
    1. Always wear gloves and Aprons when changing nappies or dealing with any body fluids.
    2. Latex gloves are used at all times.
    3. Dirty nappies should be placed in a nappy sack and then into a lined nappy bin.
    4. Clean down the changing mat and area after each use, use either Antibacterial spray or soap and water. The area should be left clean and tidy.
    5. Wash your hands thoroughly at the nearest sink after nappy changing and toileting.
    6. Encourage the children to wash their hands after using the toilet or potty and before any meal or snack, they may have.
  2. Toilet Area
    1. Toilets, sinks and floor should be checked and cleaned as necessary before each session.
  3. General
    1. Floor and walls must be clean and dry at all times.
    2. All cleaning must be stored away from children.
    3. Separate mops should be used in the toilet and main nursery areas.
    4. All mops should be thoroughly cleaned after use and allowed to dry naturally.

Key Person Policy - Welfare Standards: Promoting children’ welfare

What is a key person?

A key person is a named member of staff assigned to an individual child to support their development and act as the key point of contact with that child’s parents or carers.
This is their named member of staff with whom a child has more contact than other adults.
The key person has special responsibilities for working with a small number of children.
The key person system helps build and develop positive relationships with children and between parents, carers and staff.
Meeting the requirements of the Early Years Foundation Stage (EYFS)

  • Each child or baby will be assigned a key person who will help them to become familiar with their surroundings, to feel confident and safe within it, and develop a genuine bond with the child and immediate family that forms the basis of a settled, close relationship
  • The key person will meet the needs of each child and respond sensitively to their feelings, behaviour and ideas
  • A child’s patterns of attendance will be considered when appointing a key person
  • The nursery will identify a key person by name and photographs on display in each Room

The Key Person will:

  • Actively build positive relationships with clear lines of communication between the children and their families
  • Observe and plan for children’s likes, interests and individual needs
  • Ensure that children’s physical needs are met sensitively
  • Develop a secure and trusting relationship by learning key words in a child’s first language, or acknowledge their sounds and gestures
  • Share the child’s ‘learning journey’ regularly with parents, and value their written or verbal contributions
  • Support a child through transitional periods when changing rooms, and during key milestone periods
  • Be primarily responsible for personal care routines; nappy changing, sleep, toileting
  • Develop trust to enable children’s independence
  • Plan for all shared communications and transfer of documents when transition to a new key person or setting is due.

The nursery will:

  • Ensure that a supportive adult is available during new situations, or at times of anxiety or illness
  • In the absence of a key worker we have a ‘buddy’ system whereby a second named person will look after the needs of that child.
  • Provide regular support for key persons with their supervisor, or during room meetings to ensure that there is time to reflect on issues or concerns of children and their families
  • Hold two parents evenings a year using an appointments system to ensure that every family has time for discussions with their assigned key person
  • Make parents aware of the settling in policy on admissions to ensure that new children are settled in gradually.

Late Fee Policy

Fees should be paid on the 1st of every month. Parents/carers who fail to pay their fees within one week of the fee due date will be issued with a late payment fee invoice of £25.00. Non-payment of fees will mean losing your child’s place at Nursery.

There is a late fee for those parents who do not collect their children on time. The nursery closes at 6.00pm each evening and a fine of £5.00 for every 5 minutes is automatically incurred for any child still on the premises. This also apply for NEG children left in the nursery after the session finished.

We do understand that occasionally there are circumstances beyond your control that will prevent you from picking up your child on time, however we would ask that should this occur please telephone the nursery to let us know what is happening. It can be very distressing for some children if their parents/carers are late.

Parents who are continuing coming late to collect their child after management reminding them about our policy, may jeopardize their child’s place at the Nursery.

Policy on Administering Medication

The policy of this Nursery with regard to administering medication is to work in accordance with our insurance policy and guidelines.

Therefore the nursery will:-

  • Only administer medication to a child prior to receiving permission from parents for each and every medicine that a doctor has prescribed.
  • Need to make clear, concise arrangements for every individual child with regard to administration and technique.
  • Administration of prescription medicine that requires technical/medical knowledge, individual training will be provided for staff from a qualified health professional.
  • Under no circumstances are Nursery staff permitted to administer any injections to any children.
  • Need to agree an emergency procedure that is formulated in writing and is known by everyone concerned (Medication Book).
  • Not accept a child into the group that has a short-term infection that could be contagious to others.
  • Not administer short-term medications or non-prescribed medication such as calpol, ammoxil etc.
  • Contact parents/Carers immediately should a child become ill while at nursery.
  • Make the child comfortable, be sensitive to their needs and isolate them as much as possible.

Parents/Carers will support this policy by: –

  • Not sending a child to nursery who shows signs of being ill.
  • Not assuming that nursery staff will administer medication that is not vital to a child’s health long term.
  • Agreeing an emergency procedure in writing that will ensure the safety of the child at all times.
  • Responding to emergency calls promptly, always leaving additional contact numbers where possible.
  • Informing the nursery of any illnesses that may affect the child while at nursery or put others at risk.

Partnership with Parents


At Little Butterflies Day Nursery we aim to work in partnership with parents based on establishing a trusting and respectful relationships using a communication between parents and nursery to meet the child needs and achieve their best outcomes.

First Visit

On a first visit, parents will be able to have a show-around where they can view the nursery and ask questions regarding our aims, policies and routine.


  • At Little Butterflies, our staff recognises that a good and positive relationship between nursery and home enhances a child’s development in all area.
  • We welcome and value all parents and children, including SEN and EAL learners.
  • Parents and children will have the chance to meet the key-person.
  • We have a parental contract in place for parents to read, understand and sign.
  • Applications forms are in place to give the nursery all the information regarding your child.
  • While the application forms are processed, the child would have the opportunity to spend time with their key-worker to build a positive relationship.
  • Parents will spend time with the key-worker to fill in “My Passport” relating to your child.

Routines and activities

  • At the nursery, staff values the importance of a stable routine for all children.
  • Parents are shown and discussed the nursery routine to help provide consistency by both nursery and home.
  • We follow the EYFS framework.
  • Routines and activity planning are available for all parents, on parents board

Parent’s engagement

  • Parents are encouraged to express their ideas for activities
  • We welcome all parents to come and visit the children during activities( parents can come and talk about their job, read a story in their home language)
  • We provide feedback sheets annually for parents to complete, to share views and opinions.
  • Parents will be asked to attend formal discussions with their key worker twice a year.

Key Person

  • Each child is allocated a key person during the induction process.
  • All the children will have a daily record book where their key worker will inform parents about the child’s routine and parents are invited to communicate back their views and opinions.
  • Parents will be provided with a “Weekend sheet” on a Friday for them to record what the child has done, to help the key person to gain more information about routine outside the nursery and the child’s interests.

Drop Off and Collecting Children

  • On the child’s arrival in the setting all parents and children will be greeted with a friendly smile.
  • To keep consistency to routines parents are asked to drop their child to the nursery by 9.30 latest and to inform the nursery about the child’s absence by 9.am
  • Parents need to inform the nursery if their child is been collecting by someone else, providing a name and password.

Two Year Old Check

When the child is aged between 24 and 36 months, the key worker will conduct the check.
This check provides information regarding all areas of development and will be discussed with the parent before the parent will take it to the health visitor.

Safeguarding Children Policy

Statement of Intent and Aims

Little Butterflies Day Nursery will work with children, parents and the community to ensure the safety of children and to give them the very best start in life.

The Nursery has a duty to be alert and aware that abuse in all forms does occur in our society. Our Fundamental responsibility is the well-being and welfare of the children in our care. We appreciate that it is a sensitive issue but it is part of our duty to act quickly and responsibly in any instance, we also have a major responsibility to report any concerns or suspicions of abuse to the Local Authority. Under the children Act 1989 (section 47 (1) and the care standards Act 2000. Little Butterflies has a Safeguarding procedure, ensuring children, are free from abuse and harm.

We also aim to:

  • Ensure that children are never placed at risk while in the care of the Nursery Staff.
  • Ensure that confidentiality is maintained at all times.
  • Revise staff awareness of Safeguarding issues
  • Regularly review and update this Policy.

Our aims are to carry out this policy by:

Promoting children’s right to be resilient and listened to by creating an environment in Little Butterflies Day Nursery that encourages children to develop a positive self image, which includes their heritage arising from their color and ethnicity, their languages spoken at home, their religious beliefs, cultural traditions and home background.

  • Children’s are listened to by encouraging children to develop a sense of autonomy, independence, and enabling them to have self confidence to resist inappropriate approaches.
  • Helping children to establish and sustain relationships within their families, with peers, and with other adults.
  • Working with parents to build their understanding of, and commitment to, the principles of safeguarding all our children.

Liaising with other bodies

  • We work within the local Safeguarding Children Committee guidelines (London Child Protection Procedure 2007).
  • We have a guide of ‘if a staff member has concerns about child’s welfare’ for staff and all staff are familiar with what to do if they have concerns.
  • We have procedures for contacting the local authority on safeguarding children issues, including maintaining a list of names, addresses and telephone numbers of social workers, to ensure that it is easy, in an emergency, for the setting and social care to work well together.
  • We notify the registration authority (OFSTED) of any incident or accident and any changes in our arrangements which may affect the well being of children.
  • If a referral is to be made to the local authority social care department, we act within the London Child Protection procedures (2007) in deciding whether we must inform the child’s parents at the same time.

Staff and Volunteering

Our designated person/s who coordinates Safeguarding Children issues are

Patsy Apparicio – Propritor
Laura Sava – Nursery Manager
Mariam Sultana – Deputy Manager

We provide adequate and appropriate staffing resources to meet the needs of children.

Applicants for posts within the setting are clearly informed that the positions are exempt from the Rehabilitation of Offenders Act 1974.

Candidates are informed of the need to carry out ‘enhanced disclosure’ checks with the Criminal Records Bureau before posts can be confirmed.

Where applications are rejected because of information that has been disclosed, applicants have the right to know and to challenge incorrect information.

During the Interview, the applicant is advised to fill in all the details regarding employment history and if there are any gaps, the candidate has to fill in a declaration in which to specify the reason and the period of absence.
Also on a regularly basic the staff is been checked during supervisions or appraisals to see if there are any changes that may affect the staff working capability.

We abide by OFSTED requirements in respect of references and Criminal Record Bureau checks for staff and volunteers/students, to ensure that no disqualified person or unsuitable person works at the setting or has access to the children.

Volunteers/students do not work unsupervised.

We adhere to the rules of the Protection of Children Act requirements in respect of any person who is dismissed from our employment, or resigns in circumstances that would otherwise have led to dismissal for reasons of child protection concern.

We have procedures for recording the details of visitors to Little Butterflies Day Nursery.

We take security steps to ensure that we have control over who comes into the nursery so that no unauthorized person has unsupervised access to the children.

Little Butterflies Day Nursery is committed to responding promptly and appropriately to all incidents or concerns of abuse that may occur and to work with Local Safeguarding Children Board guidelines


Responding to suspicions of abuse

  • We acknowledge that abuse of children can take different forms – physical, emotional, and sexual as well as neglect.
  • When children are suffering from physical, sexual or emotional abuse, or may be experiencing neglect, this may be demonstrated through the things they say (direct or indirect disclosure) or through changes in their appearance, their behavior, or their play.
  • Where such evidence is noticed, the child’s key worker makes a dated record regarding details of the concern discusses what to do with the Nursery Manager or manager who is acting as the ‘designated person’. The information is stored on file.
  • All staff will take care not to influence the outcome either through the way they speak to the children or by asking questions.

Allegations against staff

  • We ensure that all parents know how to complain about staff or volunteer/students action within the nursery, which may include an allegation of abuse, and or, any allegations made against staff in their private life.
  • We follow the guidance of London Child Protection Procedures 2007 when responding to any complaint that a member of staff or volunteer/student has abused a child.
  • We respond to any disclosure made by children or staff that abuse by a member of staff or such other may have taken place, or is taking place, by first recording the details of any such alleged incident.
  • Where we are made aware that a member of staff’s own children have a child protection plan we inform children’s social care and OFSTED in the same way as we would if the allegation occurred during their employment
  • We refer any such complaints immediately to OFSTED in order for the complaint to be investigated.
  • We cooperate entirely with any investigation carried out by the local authority in conjunction with the police.
  • Our policy is to suspend the member of staff for the duration of the investigation. This is not an indication of admission that the alleged incident has taken place, but is to protect the staff as well as children and families throughout the process.

Disciplinary Action

  • Where a member of staff/volunteer is dismissed from the setting or internally disciplined because of misconduct relating to a child, we notify OFSTED Department of Health administrators so that the name may be included on the List for the Protection of Children and Vulnerable Adults.
  • Little Butterflies Day Nursery is committed to promoting awareness of child abuse issues throughout its training and learning programmes for staff. It is also committed to empowering young children, through its early childhood curriculum, promoting their right to be strong, resilient and listened to.


  • We seek out training opportunities for all staff within Little Butterflies Day Nursery to ensure that they are able to recognise the signs and symptoms of possible physical, emotional, sexual abuse and neglect and so that they are aware of procedures and step by step guide for making referrals which is attached.
  • We ensure that all staff know the procedures for reporting and recording their concerns in the nursery.


The layout of our Main room and Baby room allows for constant supervision. No child is left alone with students/volunteers in a one to one situation without being visible to qualified staff.


  • We introduce key elements of safeguarding into our programme to promote the personal, social and emotional development of all children, so that they may develop understanding of why and how to keep safe.
  • Little Butterflies Day Nursery promotes within the nursery a sense of values and respect for the individual, having positive regard for all children’s heritage arising from their colour, ethnicity, languages spoken at home, cultural and social background.
  • We ensure that this is carried out in a way that is developmentally appropriate for the children.


Where a child makes a disclosure to a member of staff, that member of staff:

  • Offers reassurance to the child
  • Listens to the child
  • Stay calm
  • Take the child somewhere quiet (do not put yourself at risk)
  • Do not probe the child
  • Do not make promises you cannot keep
  • Do not be negative about the alleged abuser
  • Record factual information
  • The member of staff does not question the child but shows reassurance that she or he will take action.

Recording suspicions of abuse and disclosures

Staff make a record of all details for recording concerns and making a referral as following the guidelines on the plan attached.

These records are signed and dated and kept on file.

All members of staff know the procedures for recording and reporting

Informing parents

Parents are normally the first point of contact.

If a suspicion of abuse is recorded, parents are informed at the same time as the report is made, except where the guidance of the London Child Protection Procedures 2007 do not allow this.

This will usually be the case where the parents are the likely abuser. In these cases the investigating officers will decide who should inform parents.


All suspicions and investigations are kept confidential and shared only with those who need to know. Any information is shared under the guidance of the London Child Protection Procedures 2007.

Support to Families

Little Butterflies Day Nursery believes in building trusting and supportive relationships with families, staff and volunteers.

The nursery makes clear to parents its role and responsibilities in relation to Safeguarding Children, such as for the reporting of concerns, providing information, monitoring of the child, and liaising at all times with the local social care department.

The nursery continues to welcome the child and the family whilst investigations are being made in relation to any alleged abuse.

Confidential records kept on a child are shared with the child’s parents or those who have parental responsibility for the child in accordance with the procedure and only if appropriate under the guidance of the Local Safeguarding Children Board.

Keeping Records

Whenever worrying changes are observed in a child’s behaviour, physical condition or appearance, a specific and confidential record will be set up, quite separate from the usual on-going records of children’s progress and development. The record will include, in addition to the name, address and age of the child: timed and dated observations, describing objectively the child’s behaviour/appearance, without comment or interpretation; where possible, the exact words spoken by the child; the dated name and signature of the recorder.

Such records will be kept in a separate file and will not be accessible to people in the centre other than the Nursery Manager and the child’s Keyworkers or other members of staff as appropriate.

  • If a child has an injury at the Centre, it will be recorded and the parent/carer will be informed.
  • We are aware that all children get cuts and bruises, this information is only to inform parents/carers of the procedure if an event should arise.
  • If a child comes into Little Butterflies Day Nursery with an injury or appears to be in distress, we expect parents/carers to discuss the situation with us. If a concern arises after the parent/carer has left the centre then very effort will be made to contact them to discuss the matter further, depending on the nature or concern that we have about the child.
  • Social Care may as well as investigating officers ask nursery to inform parents.

Little Butterflies Safeguarding Code of Conduct

In order to ensure that staff and children are protected within the Nursery please ensure the following is adhered to:

No staff member is to go off alone with children without informing other members of staff

Staff taking children to the toilet must ensure another member of staff is aware of where they are going and that toilet doors are left open

If a staff member suspect a child is been abused this must be discussed with the Nursery Manager.

All Visitors entering the centre will be asked to sign a visitor’s book and escorted to the Managers office.

On the attached pages are contact telephone numbers for Newham LA Social Care Assessment and Investigation Team (CAIT) and a procedure for making urgent referrals.

Mobile Phone Policy

The purpose and Importance of Mobile Phone Policy

Little Butterflies Day Nursery recognises that staff may need to have access to mobile phones on site during the working day. However, there have been a number of queries raised within the local authority and nationally regarding the use of mobile phones and other devices in educational setting.

The concerns are mainly based around these issues:

  • Staff being distracted from their work with children
  • The use of mobile phones around children
  • The inappropriate use of mobile phones

Ensuring the Safe and Appropriate Use of Mobile Phones

Little Butterflies Day Nursery allows staff to bring in mobile phones for their own personal use. However, all staff mobile phones must be handed into management within the main office at all times and are not allowed to be used in the classrooms, toilets, changing rooms or in the play areas at anytime.

If staff fails to follow this guidance disciplinary action will be taken in accordance to Little Butterflies Day Nursery Contracts. If staff needs to make an emergency call, they must do so either in the main office. Staff must ensure that there is no inappropriate or illegal content on the device.

Mobile phone technology may not be used to take photographs anywhere within the nursery grounds. There are digital cameras available within the nursery and only these should be used to record visual information within the consent criteria guidelines of the local authority and the nursery.

Members of staff may only contact a parent/carer on school approved mobile phones. When children undertake an outing of site or journey, mobile phone use by adult leaders should be limited to contact with the nursery office or venues being visited, except in emergencies and then only by approved telephones.

Use of Mobile Phones for Volunteers and Visitors

Upon their initial visit, volunteers, students and visitors are given information informing them that they are not permitted to use mobile phones on the nursery premises. If they wish to make or take an emergency call they may use either the main office phone. Neither are volunteers, students and visitors permitted to take photographs or recordings of the children without the manager, deputy manager or nursery owner’s permission.

Special Educational Needs Policy

It is the policy of Little Butterflies Day Nursery to have regards to the Department of Education and Skills (DFES) “Code of Practice” on the identification and assessment of special educational needs, and to provide a welcome and appropriate learning opportunities for all children.

Little Butterflies will ensure:

  • A broad balanced curriculum is provided to meet the needs of all children attending the Nursery.
  • Children with special needs, like all other children are admitted to the Centre after consultation between parents, Centre leader and key workers in line with our Admission policy.
  • Our system of observation and record-keeping, which operates in conjunction with parents, enables us to monitor children’s needs and progress on an individual basis
  • Our key-worker system ensures that each adult is specially responsible for, and close to just five or six children, so each child receives plenty of adult time and attention
  • If it is felt that a child’s needs cannot be met in the nursery without the support of a one-to-one worker, funding will be sought to employ this worker.
  • We work in liaison with staff outside the group, including Inclusive Project workers, therapist, health visitors, psychologists, social workers, paediatricians, portage workers etc, to meet children’s specific needs.
  • Our staff attend whenever possible in-service training on special needs arranged by the Early Years and Childcare service.
  • A SENCO officer will be employed to support staff and users in meeting the children’s and family needs.
  • Regular consultation with parents will be sought.
  • Our SENCO Officer is: Shamsena Begum who also shares information with other members of staff.

Diet/Snack Policy

The sharing of refreshments can play an important part in the social life of the Nursery as well as reinforcing children’s understanding of the importance of healthy eating.

Little Butterflies Day Nursery will ensure that:

  • All meals and snacks provided are nutritious, avoiding large quantities of fat, sugar, salt, additives, preservatives and colourings.
  • Little Butterflies Meals are made on the premises by our cook Margaret Taylor who holds Food Hygiene Certificate.
  • Little Butterflies Day Nursery keeps records of food temperatures, fridge & freezer temperatures.
  • Meals containing nuts will not be served.
  • Little Butterflies serves breakfast, snack, lunch, afternoon tea and a snack for children who are attending the nursery for a full day.
  • Water will be constantly available for children on request all day.
  • Children’s medical and personal dietary requirements are respected.
  • Menus are planned in advance and food offered is fresh, wholesome and balanced.
  • A multi-cultural diet is offered to ensure that children from all backgrounds encounter familiar tastes and that all children also have the opportunity to try unfamiliar foods.
  • The dietary rules of religious groups and also of vegetarians/vegans are known and met in appropriate ways.
  • If a main meal is offered, the following elements are included:
    • protein for growth
    • carbohydrate for energy
    • essential minerals and vitamins in raw foods, salads and fruits

Inclusion Policy


The welfare and safety of children who attend our school is our paramount concern. We will promote the health, well-being and safety of the pupils in all we do. We recognise that our children have the right to protection, regardless of age, gender, race, culture or disability. We understand our responsibilities set out under section 175 of the 2002 Education Act to work together in partnership with other agencies to help children to grow up in a healthy and safe environment.

Equal Opportunities

At Little Butterflies Nursery we will continuously strive to ensure that everyone in our school is treated with respect and dignity. Each person in our school will be given fair and equal opportunity to develop their full potential with positive regard to gender, ethnicity, cultural and religious background, sexuality or disability.


This policy is intended to be read and followed by all staff, governors, volunteers and parents of pupils at LBN.

It should be read in conjunction with the following policies and documents: Special Needs Policy Equality Policy Disability Equality Scheme including Accessibility Plan Behaviour policy Anti bullying policy Looked After children policy Child Protection policy Assessment Policy.

An inclusion audit has been carried out and submitted to the Local Authority Action for Inclusion Team in January 2014. An Action Plan for the Disability Equality scheme (which includes the Accessibility Plan) was submitted to the Local Authority. This will be updated annually and a new audit will be resubmitted in Spring term 2017.

The Inclusion Manager for the nursery is Mrs Laura Sava.


Aims We aim to ensure the latest SEN and Disability Acts and relevant Codes of Practice and guidance are implemented effectively across the school.

  • Ensure equality of opportunity for all children.
  • Eliminate prejudice and discrimination.
  • Continually monitor the progress of all pupils, to identify needs as they arise and to provide support as early as possible.
  • Provide full access to the curriculum through differentiated planning by practitioners, SENCo, and support staff as appropriate.
  • Provide specific input, matched to individual needs, in addition to differentiated class room provision, for those pupils recorded as having Special Educational Needs.
  • Ensure that pupils with SEN are perceived positively by all members of the nursery community, and that SEN and inclusive provision is positively valued and accessed by staff and parents/carers.
  • Ensure that we are able to meet the needs of as wide a range as possible of children who live in our catchment area.
  • Enable children to transition to school well equipped in the basic skills of literacy, numeracy and social independence to meet the demands of secondary school life and learning.
  • Involve parents/carers at every stage in plans to meet their child’s additional needs.
  • Involve the children, as much as possible in any decision making that affects them.


Little Butterflies Nursery is committed to providing an appropriate and high quality education to all the children living in our local area and all those children registered to attend the school. We believe that all children have a common entitlement to a broad and balanced academic and social curriculum, which is accessible to them.

We believe that all children should be equally valued in nursery. We will strive to eliminate prejudice and discrimination, and to develop an environment where all children can flourish and feel safe. We will ensure all staff challenge, correct and deal with any incidents of prejudice and discrimination.

Little Butterflies Nursery is committed to inclusion. Part of the nursery’s strategic planning for improvement is to develop cultures, policies and practices that include all learners. We aim to engender a sense of community and belonging, and to offer new opportunities to learners who may have experienced previous difficulties.

This policy describes the way we seek to meet the need of children who experience barriers to their learning, which may relate to sensory or physical impairment, learning difficulties or emotional or social development, or may relate to factors in their environment, including the learning environment they experience in school.

Who does this policy refer to?

We believe that educational inclusion is about equal opportunities for all learners, whatever their age, gender, ethnicity, impairment, attainment and background. We pay particular attention to the provision for and the achievement of different groups of learners:

  • Girls and boys
  • Minority ethnic and faith groups, Travellers, asylum seekers and refugees
  • Learners who need support to learn English as an additional language (EAL)
  • Learners with special educational needs including those with disabilities and those on the autistic spectrum
  • Those who have gifts and talents in certain areas/subjects
  • Those who are looked after by the local authority
  • Others such as those who are sick; those who are young carers; those who are from families under stress;
  • Any learners who are at risk of disaffection and exclusion

These groups of pupils may not always be represented in the nursery at any one time and this list may not be exhaustive. At LBN we aim to identify needs as they arise and to provide teaching and learning contexts which enable every child to achieve to his or her full potential. We track the progress and monitor the achievement of all groups of pupils throughout the nursery. We use the most recent data to see if there are any patterns of under achievement in the above groups. We want to make sure that no one is disadvantaged and that all pupils are able to participate and achieve success.


Provision LBN regards the inclusion of all children as an equal opportunities issue. We identify what might be preventing children from having full access to the curriculum and what might be barriers to learning. We consider what additional provision we need to make for specific children.

The nursery’s system for regularly observing, assessing, recording and tracking the progress of all children is used to identify children who are not progressing satisfactorily and who may have additional needs (see assessment policy for further details). Based on the observations and assessment data and following discussions with the and parents, the child may be recorded as needing either:

  • Differentiated curriculum support within the class
  • Additional support through small group teaching
  • Enhanced support through targeted interventions or specific planned work.

Additional support for emotional, behavioural or social development (Please refer to SEN policy and website for more detail on provision)

All additional support is recorded on a provision map. Progress and the review of the effectiveness of the provision are ongoing and can be changed but it is as a minimum reviewed at the end of each term.

Admission arrangements and attendance

Children with additional educational needs are considered for admission to the nursery on exactly the same basis as for children without additional educational needs. We understand that children from some groups will need to take time off for religious observance outside of normal school holidays. We monitor pupil attendance by ethnicity, disability, SEN and care status. Incorporating disability/ gender/ racial equality issues into the curriculum.

Our ethos is based on the delivery of Values Education which gives many opportunities to talk about issues of equality. We use of Circle Time for raising issues of racism, language and other equality issues.

Trips, hidden curriculum and out of school activities

We try to make all trips, including residential, inclusive by planning in advance, using accessible places, taking a higher ratio of adults to pupils and having close discussion with parents. There are strict guidelines for inclusion on school trips. The incidents of a child not being taken on a school trip are very rare.

Progress and assessment

The nursery recognises and values all forms of achievement. Children are encouraged to share these achievements with others. The nursery celebrates achievements during circle times.

Behaviour, discipline and exclusions

The nursery has to staff members responsible, which greatly reduces the number of social, behavioural and emotional barriers to learning. They can assist children on a one to one basis who have specific emotional needs or who have experienced crisis in their lives.

Parental Involvement

At Little Butterflies Nursery we recognise the importance of parental support for their children’s education. We actively seek ways to work in partnership with parents and to support them in supporting their children. The nursery runs parent/child workshops each year and is also involved in running family learning workshops for parents and their children. We monitor the attendance at these to find out if all groups of children are represented and are seeking ways to encourage everyone to attend at some point during the year.

First Aid Policy

First Aid

A high percentage of staff at Little Butterflies Nursery are always First Aid trained. We train staff to above the minimum requirement, having both the Emergency First Aid at Work and Paediatric First Aid qualifications. At least one member of staff in each room will be First Aid trained at all times.

  • All staff should familiarise themselves with the First Aid boxes and know who the appointed First Aider is for their area
  • Children must be supervised at all times
  • No student should be left unsupervised at any time

Accidents & Incidents

All accidents occurring to staff or children must be reported to the Nursery Manager. The Accident book/ form to be filled in by the member of staff that was in attendance. Parents are then informed at the end of the day verbally as well as via a note in their homework diary or by being given an accident / incident report to be signed.

Head injuries, deep cuts and broken limbs are reported by the Nursery Manager to parents immediately. RIDDOR would also need to be notified when applicable as well as Ofsted.

When a child bumps their head, a letter giving details of the accident, information about the First Aid administered and standard medical advice is sent home with the child. An example of a bumped head letter can be viewed overleaf. Copies are kept in the First Aid folder and the child’s personal folder.

Outings (off-premises)

First Aid box, contact forms, risk assessments and at least one charged mobile phone to accompany staff on all outings.

Health/Illness and Emergency

It is our policy to encourage and promote good health and hygiene for all the children in our care. This includes monitoring the children for signs and symptoms of communicable diseases such as chickenpox, measles, mumps, rubella, meningitis, hepatitis, diarrhea, vomiting and fevers of 101oF/38oC or over.

With the welfare of the sick child in mind and in the interests of the remaining children at Little Butterflies Nursery, if in the opinion of the staff a child is ill, then the parent/carer will be contacted and requested to collect him/her as soon as possible. The Nursery manager must be convinced that the child has returned to good health before re-admitting them.

In the case of a serious accident or illness occurring then the parent/carer will be contacted immediately along with the medical professional and the appropriate action taken. In the unlikely event of the parent not being available the senior staff member will assume charge and if necessary take the child to hospital along with all relevant details.


Medication may be given to children, provided that parents give written consent. Medication must always be in original packaging and prescribed by a doctor, dentist, nurse practitioner or pharmacist. It must clearly bear the child’s name as a label and have the dosage clearly visible. All medication is kept in a lockable medical cabinet out of the reach of children (except where storage in a fridge is required). Asthma pumps and Epi pens for the school children are kept in clearly labelled box in the office and the expiry dates of each medicine are clearly displayed. In the unlikely event of an accidental overdose of medicine, a senior member of staff would telephone for appropriate advice and inform the parents immediately.

Procedures for Administration of Medication

  • Parents are required to give us detailed information in writing regarding any long-term medical condition that their child may have (this information is kept in child’s profile in office). In certain cases, written instructions are required from the GP or hospital. In special circumstances, individual care plans are kept.
  • Children with medical conditions such as epilepsy, asthma, severe allergies etc should be identified. Staff are informed of their Emergency Action Plan and are aware of the whereabouts of their medication in case of the need for prompt action.
  • Staff are given training in administering specific medication where necessary.
  • The Manager will ensure that this information is passed on to all relevant staff.
  • Profiles are updated regularly and parents are asked to amend information where necessary.
  • Parents are required to give clear written consent and fill in the appropriate records.
  • Staff sign, indicating the time and dosage of medication that was administered, and all records are kept on file in the office for nursery children or on a medication record chart in the child’s school homework diary.

The following procedures will be followed in the event of:

Major Accident at all times the staff must wear gloves:

  • The Manager will assess the situation and decide whether the child needs to go immediately to hospital or whether the child can wait for the parent/main carer to come.
  • If the child can wait for the parent/main carer to come, then the parent/main carer will be contacted and the child will be made as comfortable as possible, and a member of staff will stay with them until the parent/main carer arrives. It will then be for the parent/main carer to decide whether to go to the hospital or not.
  • If the child needs to go straight to hospital an ambulance will be called. Then the parent/main carer will be contacted and arrangements will be made to meet the parent/main carer at the hospital. A member of staff will accompany the child to the hospital.
  • Life threatening conditions such as Epilepsy and Anaphylaxis as well as any severe cuts, severe bumps and major falls should be referred to the Emergency Services.
  • If the parent/carer cannot be contacted and local medical opinion advices that emergency treatment is necessary, then the member of staff will sign consent for it.
  • A report of the accident will be recorded in the accident log at.

Minor Accident at all times the staff must wear gloves:

  • The member of staff on duty assesses the injury and if necessary the Nursery Manager is called.
  • The injury is then treated.
  • The child is then resettled and observed.
  • The incident is then recorded in the accident book and the parent/carer is asked to sign a nursery/accident form or informed in writing in homework diary.
  • A senior member of staff on a regular basis to check for patterns in the accident book.

Hygiene Procedure

  • Staff must always wear gloves when administering First Aid
  • Spillage of blood or body fluids must always be cleared up immediately and disposed of in a yellow bio-hazard bag which is then to be placed with the other clinical waste in the separate bin outside. Surfaces must be disinfected immediately
  • First Aid kits must contain face-masks, gloves and bio-hazard bags as well as the necessary medical equipment

First aid boxes are placed in

  • Kitchen.
  • Toddler room.
  • Preschool room.
  • Office

First aid boxes must contain.

  • Sterile dressings.
  • Triangular bandages
  • Conforming bandage
  • Hypoallergenic plasters.
  • Disposable gloves.
  • Cotton gaze
  • Non-adherent dressing
  • Burn wound lint pad.
  • Saline minipods
  • Micro porous tape.
  • Scissors.


In the case of an accident or incident, please ensure you inform the allocated first aiders, which are:

Laura Sava – Nursery Manager
Yojana Vasquez – Nursery Room Leader
Aimee Aruntharan – Nursery Practitioner
Kellie Simpson – Office Administrator
Anu Sajev – Nursery Practitioner
Mariam Sultana – Deputy Manager (First Aid at Work)

Food Safety Policy

Purpose of Policy

Little Butterflies Nursery is committed to ensuring that safe and healthy practices around the storage, preparation and service of food are maintained throughout the setting.

Who is Responsible?

It is the responsibility of the manager to ensure that all members of staff understand and implement the policy. It is the responsibility of all members of staff to ensure that safe practices are maintained in the preparation and storage of food and that all food hygiene practices comply with relevant legislation, training and policy.

How will this policy be implemented?

Detailed procedures exist to ensure that there are high standards of health and safety in all aspects of food handling. The policy, and the methods of implementation will be continuously monitored and the policy will be reviewed at least annually.


Personal Hygiene

The setting has set high standards of personal hygiene for all members of staff involved in the handling and preparation of food, (please see personal hygiene policy and procedure for further information). Members of staff will be responsible for ensuring that any children involved with preparation of snack follow strict hygiene procedures. In addition any person showing signs of ill health will not be permitted to handle food.

Identification and Handling of High Risk Foods

Where high risk foods have been identified, the member of staff responsible for their handling and preparation will identify the potential hazards associated with them and document how they are to be handled and prepared safely in order to prevent ill health and cross contamination.

Temperature Control

It is the policy of Little Butterflies Nursery to ensure that any and all foods are stored according to safe food handling practices and at the correct temperature in order to prevent the growth and multiplication of food poisoning organisms, to reduce the rate of food spoilage and to ensure that food quality is maintained. It is the policy of Little Butterflies Nursery to check and record fridge temperatures on a daily basis to ensure that the correct temperature is maintained.

Food Safety Policy – Hygiene Standards

Purpose of Policy

The purpose of this section of the food hygiene policy is to ensure that the personal hygiene procedure for Little Butterflies Nursery is followed and that people handling food maintain high standards of hygiene in order to minimise health risks to themselves and others.

Who is Responsible?

All members of staff have a responsibility to ensure that they follow the personal hygiene procedure for Little Butterflies Nursery and that they themselves maintain a high level of personal hygiene. All members of staff have a responsibility to ensure that the children in the setting maintain a high level of personal hygiene whilst in the setting and especially if they are to be involved in food handling.

How will the Policy be implemented?

All staff and visitors must adhere to Little Butterflies Nursery no smoking policy. Food handlers, including children, should wash their hands regularly, especially:

  • After visiting the toilet
  • When entering the kitchen area
  • Between handling raw and cooked food
  • After eating, coughing, sneezing, blowing nose etc.
  • After handling waste food or refuse
  • After handling cleaning materials
  • After outside activities, e.g. sports, trips or collections
  • In addition, all members of staff must wash their hands thoroughly when returning to the setting after a break.
  • Fingernails should be kept short and clean, food handlers, including children, should not wear nail varnish as this may contaminate food.
  • When preparing food, members of staff should not chew gum or sweets and must never 
taste the food being prepared by sticking fingers in or eating off cooking utensils. This is particularly relevant when children are involved in cooking activities.
  • Any cuts, spots and sores on the hands and arms must be covered completely with a waterproof dressing. Staff should check children’s hands before they participate in activities involving food.
  • Staff should avoid wearing jewelry, especially rings, watches and bracelets. In addition to these precautions, it is the responsibility of each member of staff to ensure that the following clothing precautions are taken when they or the children are handling food.
  • Clean protective clothing, i.e. aprons, should be worn and washed daily to avoid build up of spoilage. It is the policy of Little Butterflies Nursery to provide all members of staff with disposable, plastic aprons to wear when preparing food.
  • Separate aprons should be provided for children where they are involved in cooking activities; these aprons are separate from those the children wear when participating in arts and crafts activities. It is the policy of Little Butterflies Nursery to ensure that these aprons are washed after each cooking activity.
  • No outdoor equipment or clothing should be brought into the food preparation area and all protective clothing should be removed when leaving the premises.
  • When preparing food, staff should avoid touching their hair and face, where possible, hair should be tied back. Members of staff should wash their hands after touching their hair and face. Members of staff should report any symptoms of poisoning, i.e. diarrhea, vomiting, fever, etc, affecting either themselves, or the children, to a supervisor. Staff with symptoms of food poisoning should refer to the controlling infections policy for exclusion guidelines. Staff should under no circumstances continue to prepare food if they are feeling unwell. When a parent notifies the setting that their child is suffering from any symptoms of poisoning, the staff member receiving the information should notify the co-ordinator immediately. The co-ordinator should enter the details into the incident book and notify all staff and parents, especially if there is more than one child showing symptoms. All members of staff should refer to the controlling infections policy for information on exclusion guidelines for children. Under no circumstances should a child be involved in food handling activities if they are feeling unwell.

Food Handling Policy – Identification and Handling of High Risk Foods

Purpose of Policy

The purpose of this policy is to enable members of staff to identify high risk foods that may be used within Little Butterflies Nursery and to identify the controls required to ensure that these foods remain safe for consumption by children and members of staff.

Who is Responsible?

It is the responsibility of the manager to ensure that any high-risk foods have been identified and adequate control measures have been identified and applied. The manager is also responsible for ensuring that all members of staff involved in food handling have been appropriately trained. All members of staff have a responsibility to ensure that they apply the identified controls to high risk foods; all members of staff also have a responsibility to ensure that the temperature of the fridge/freezer is monitored and recorded and remain within specified limits.

How will this section of the policy be implemented?

All members of staff involved in food handling will undergo appropriate training in accordance with the Food Safety regulations, and this will be documented for their training record and all certificates will be displayed for information purposes. It is the policy of Little Butterflies Nursery to give all members of staff the opportunity to attend food hygiene training as part of their core introductory training programme.

A hazard analysis should be carried out for each of the following high risk foods:

  • All cooked meat and poultry
  • Cooked meat products, including gravy
  • Milk, cream, butter, custard and dairy products
  • Cooked eggs and products made from eggs
  • Cooked rice. Due to the possibilities of children having allergies to fish and seafood products, it is the policy of Little Butterflies Nursery to not use these products when preparing food for the children and members of staff. Using the hazard analysis and control form, each of these foods will be listed and the hazards associated with each stage of their handling should be identified. Once the hazards have been identified, the steps needed to control and minimise any risk associated with using these foods should be documented on the form, along with a timescale for implementation and who is responsible. The completed hazard analysis and control form should be filed in the food safety file, which is accessible to all staff. A new form should be completed when a new high risk food is introduced.

Temperature controls:

All members of staff responsible with food delivery have a responsibility to ensure that the fridge/freezer temperatures are checked on a daily basis to ensure that any food that requires to be refrigerated or frozen is being stored out-with the danger zone of 5 degrees to 63 degrees Celsius.
The results of these checks should be noted on the temperature control log, which is kept next to the refrigerator, at the end of the week the manager should sign the log to ensure that the checks have been carried out and that the results are satisfactory.

The completed temperature control logs should be kept in the food safety file.

Food Safety Policy – Cleaning of Food Preparation Areas

Purpose of Policy

The purpose of this section of the food safety policy is to ensure that all areas of Little Butterflies Nursery that are used for food preparation are kept clean and tidy in order to minimise food related risks and hazards.

Who is Responsible?

It is the responsibility if the manager to ensure that the cleaning schedule for food preparation areas is accessible and available to all members of staff. It is the responsibility of the member of staff preparing the food to ensure that the food preparation area is clean and tidy according to setting policy.

How is this policy to be implemented?

The manager of Little Butterflies Nursery will devise a cleaning schedule that should be followed by all members of staff responsible for food delivery, this schedule will include:

  • What is to be cleaned
  • How often it should be cleaned
  • Method of cleaning
  • Who is responsible. All members of staff should be aware of the importance of keeping food preparation areas clean and tidy. The cleaning schedule should be kept on the wall of the food preparation area and the member of staff cleaning the areas should complete the schedule, sign and date it. The manager is responsible for checking that the cleaning schedule has been completed and sign and date the schedule once per week, to confirm that the required tasks have been completed.

Fridges and Freezers

All members of staff have a responsibility to ensure that the fridge is cleaned at least once per week, items in the fridge should be checked daily for freshness and items should not be kept in the fridge when they are past their use by or best before date. Cleaning of the fridge should include:

  • Taking out the shelves and drawers and cleaning them in warm soapy water
  • Cleaning the inside walls, top and bottom of the fridge with anti-bacterial cleaner
  • Cleaning the seals around the fridge door to ensure that there are no spillages or stains.
  • Freezers are to be defrosted and cleaned once per month following the same guidelines for fridges

Recruitment Policy


Little Butterflies Nursery is committed to providing the best possible care and learning to all children and safeguarding and promoting the welfare of children and young people. Little Butterflies Nursery is also committed to providing a happy and supportive working environment to all its members of staff. The nursery recognises that, in order to achieve these aims, it is of fundamental importance to attract, recruit and retain staff who will share this commitment.

The aims of Little Butterflies Nursery recruitment policy are as follows:

  • To ensure that the best possible staff are recruited on the basis of their qualifications, experience, abilities and suitability for the position
  • To ensure that no job applicant is treated unfairly on any grounds including race, colour, nationality, ethnic or national origin, religion or religious belief, sex or sexual orientation, marital or civil partner status, disability or age
  • To ensure compliance with all relevant recommendations and guidance
  • To ensure that the nursery meets its commitment to safeguarding and promoting the welfare of children and young people by carrying out all necessary pre-employment checks Recruitment & selection procedure All applicants for employment will be required to complete an application form containing questions about their academic and employment history and their suitability for the role. Incomplete application forms will be returned to the applicant where the deadline for completed application forms has not passed. A Curriculum Vita will not be accepted in place of the completed application form. Applicants will receive a job description and person specification for the role applied for. The applicant may then be invited to attend a formal interview at which his/her relevant skills and experience will be discussed in more detail. If it is decided to make an offer of employment following the formal interview, any such offer will be conditional on the following: the receipt of two satisfactory references (one of which must be from the applicant’s most recent employer) which the nursery considers to be satisfactory

All of the above details are recorded on our “Recruitment Tracking Record”. We advise that anyone appointed to a post involving regular contact with children or young people must be medically fit. It is the Nursery’s responsibility to be satisfied that employees of the nursery have the appropriate level of physical and mental fitness before an appointment is confirmed.

The nursery is aware of its duties under the Disability Discrimination Act 1995. No job offer will be withdrawn without first consulting with the applicant, considering medical evidence, considering reasonable adjustments and suitable alternative employment.

Verification of identity and address: all applicants who are invited to an Interview will be required to bring the following:

  • Passport/ Birth Certificate/Driving Licence
  • A letter from bank, building society or utility bill which shows applicant’s address

The nursery asks for the date of birth of all applicants (and proof of this). Proof of date of birth is necessary so that the nursery may verify the identity of, and check for any unexplained discrepancies in the employment and education history of all applicants. The nursery does not discriminate against applicants on the grounds of age.

Verification of qualifications: the candidate must bring all relevant certificates (preferably originals to the interview). If certificates are not provided, the nursery manager will contact the awarding body for verification.

References: all offers of employment will be subject to the receipt of a minimum of two references which are considered satisfactory by the nursery manager / owner. One of the references must be from the applicant’s current or most recent employer. If the current/most recent employment does/did not involve work with children, then the second referee should be from the employer with whom the applicant most recently worked with children. Neither referee should be a relative or someone known to the applicant solely as a friend. All referees will be asked whether they believe the applicant is suitable for the job for which they have applied and whether they have any reason to believe that the applicant is unsuitable to work with children. All referees will be sent a copy of the job description and person specification for the role which the applicant has applied for.

If the referee is a current or previous employer, they will also be asked to confirm the following:

  • The applicant’s dates of employment, job title/duties, reason for leaving, performance, and disciplinary record
  • Whether the applicant has ever been the subject of disciplinary procedures involving issues related to the safety and welfare of children (including any in which the disciplinary sanction has expired)
  • Whether any allegations or concerns have been raised about the applicant that relate to the safety and welfare of children or young people or behaviour towards children or young people

The nursery will only accept references obtained directly from the referee and it will not rely on references provided by the applicant. The nursery manager will compare all references with any information given on the application form. Any discrepancies or inconsistencies in the information will be taken up with the applicant and the relevant referee before any appointment is confirmed. Criminal records check for all childcare positions, the nursery requests a PVG. A PVG will contain details of all convictions on record (including those which are defined as “spent” under the Rehabilitation of Offenders Act 1974) together with details of any cautions, reprimands or warnings held on the Police National Computer. It will also reveal whether an applicant is barred from working with children or vulnerable adults or those considered unsuitable to work with children or vulnerable adults. A PVG may also contain non-conviction information from local police records which a chief police officer thinks may be relevant in connection with the matter in question.

Induction Process

An induction procedure is followed whereby:

  • The new member of staff will receive an Induction Booklet to complete in the first week.The booklet is checked through by management following completion and then discussed with the staff member.
  • A copy of job description
  • A copy of nursery aims
  • A copy of codes of practice
  • A discussion on Child Protection / First Aid
  • A discussion on fire / safety procedures
  • Go through risk assessments
  • An end of week review after the 1st / 2nd week of employment and then a review after their 1st month, followed by 3 monthly reviews to discuss their work performance and next steps. The new member of staff is supervised and supported by Room Leader / Practitioner in their room to role model, give guidance and to help enforce appropriate behaviour. The new staff member will be on a three month’s trial after this period if they are employed on a permanent basis then they will be put on courses such as first aid, child protection, this would be within a three month time scale. For the first year of employment the new staff member will have a review every six months on their work performance, which will indicate any training needs required, this will be private and confidential on a one-to-one basis with the manager.

Retention of Records

If an applicant is appointed, the nursery will retain any relevant information provided on their application form (together with any attachments) on their personnel file. If the application is unsuccessful, all documentation relating to the application will normally be confidentially destroyed after six months.


If an applicant has any queries on how to complete the application form or any other matter they should contact the nursery manager.

Settling In Process

To ensure that your child has the best possible start we always recommend that your child attends settling in sessions before starting at the nursery. This involves you bringing you child, generally a week or two before their start date, so they can spend time with the other children and staff. Generally the number of settling in sessions is three, however we are very flexible with this and we understand that every child is different and has different needs.

A typical example of settling in sessions would be:

Session One – You stay with your child and spend time with them playing with the other children. You will also be introduced to your child’s key worker who will be your main point of contact and will communicate with you regarding your child’s day at the nursery and their general progression.

Session Two – You bring your child in and stay with them for a short while and then leave them for a short while (the length of time depends on your child and how comfortable you feel leaving them).

Session Three – You bring your child in and leave them straight away (if you feel comfortable with this, if not you are always welcome to stay with them until they are happy playing or socialising with the other children). We usually recommend that parents leave their child for longer on the third session as this is a gradual process and leaving your child for a bit longer each time will help them to become more familiar with the nursery surroundings, staff and children and to know that you are coming back!

All settling in sessions are free of charge and we do not have a limit, so if your child is particularly unsettled then we can carry on with the settling in sessions for a couple more weeks to ensure your child has been fully introduced to the nursery and you feel comfortable leaving them.

Settling in sessions are a good time to talk to your child’s key worker about your child’s routine and to discuss any individual needs your child may have.

Sickness and illness policy and procedure

Policy statement

At Little Butterflies Nursery we recognize it is our responsibility to ensure the Health and Safety for our children, staff and parents through identifying and discussing health issues in an open and positive way allowing us to achieve and maintain our high standards. The health and well being of all the children, staff and parents who attend the nursery is of paramount importance to us. In order to maintain a clean and healthy environment we ask that you refrain from bringing your child into nursery if they are sick and/or displaying signs of illness.

  • Ensure sick children are identified.
  • Ensure sick children are cared for appropriately.
  • Protect children and adults from preventable infection.
  • Enable our staff and parents to be clear about the requirements and procedures when a child is unwell.


  • If any child is thought to be unwell we will assess the condition of the child, this will be done in a kind and caring manner. The child may become distressed so it is important to be calm and reassuring. The Nursery Manager must be informed of any sick children.
  • We understand the needs of working parents and will not exclude children from the nursery unnecessarily. It is however at the discretion of the Nursery Manager when requesting the exclusion of a child for illness or infection and that decision is final. Decisions will be made and take into account the needs of the child and those within the group.
  • Any child with an infectious or contagious disease will be excluded for a certain period of time. If staff suspects that a child has an infectious or contagious disease they will advise that parents to consult a doctor before returning to the nursery.
  • Should a child become ill whilst a the nursery, the Day/Nursery manager or Key person will contact the parent or emergency contact, we ask for the child to be collected within one hour if possible. The child will be comforted by the key person who will take appropriate action which will include medical advice if necessary, whilst awaiting the arrival or the parent/carer.
  • Our staff will report any worries about a child’s health or well being to the parent/carer immediately. Parents/carers are responsible for keeping the nursery informed about their child’s health.
  • We recommend that no child may attend the nursery whilst suffering from a communicable disease and should be excluded for the periods recommended. Please see our guidelines to illness/communicable diseases.
  • Parents/carers will be contacted should their child have a high temperature of 38c/101F or higher, and will be requested to collect their child no longer than an hour.
  • Coughs and colds do not necessarily require the child to be excluded from the nursery, but this will depend on the severity and how the child is able to cope with nursery routine. A child who is or appears unwell may be refused admission this will be at the discretion of the Nursery Manager.
  • If a child has on going discharged from their ears, nose or eyes the parent/carer will be advised to seek advice before their child is allowed back to the nursery and in some cases a doctor’s note may be required before returning.
  • A child who has sickness or diarrhea whilst at the nursery is to be collected immediately and kept away for 3 days from the last time they were sick or had a runny stool.
    To prevent the spread of conjunctivitis, suspected cases will be reported immediately to parents/carers who will be requested to take their child from the nursery to be seen by the doctor or pharmacist for advice on what treatment is required. Once the child has been treated and the conjunctivitis appears controlled, providing the child is happy they may return to nursery, again this will be at the discretion of the Day/managers and in discussion with the parent/carer to ensure the spread of the infection is reduced to a minimum.
  • Chicken pox – Children need to be absent from the nursery for a minimum of 5 days from the onset of the rash. If the spots are scabbed over and dried up the child may return to nursery.
  • Parents will be contacted if their child develops an unexplained rash and be requested to seek medical advice which they should follow before the child returns to nursery.
  • If your child has not been their normal self at home but is not showing signs of illness when brought into the nursery, please mention it to your child’s key person or Day/Nursery manager to let them know how to best contact you during the day and how they can support your child whilst they are at the nursery.
  • Should the staff consider the illness or situation needs immediate medical attention, the emergency services will be contacted to take the child directly to hospital and the parent/carer will be contacted accordingly.
  • In the unlikely event of the parent /carer not being available the most senior member of staff (Day/nursery manager) will assume charge and, if necessary take the child to hospital along with the relevant details.
  • The Little Butterflies is committed in providing the highest standards of care for our children ensure their health and well being is maintained at all times.
  • Parents / carers will be asked to complete a return to nursery form for their child if they have been excluded for a communicable illness. This will be signed by the Day/ Nursery manager.
  • We operate an ‘open door’ policy towards parents/carers in the nursery, so please feel free discuss any concerns about your child with their key person or Nursery manager.
  • If any siblings are unwell please do not bring them into the setting. Staff can bring your children out to meet you, at your convenience.

Little Butterflies Nursery policy – Disease/Illness Minimal Exclusion Period

  • Antibiotics – 72 hrs from first dose
  • Coughs, Colds and Sore Throats – Any child complaining of a sore throat, or having uncontrollable fits of coughing, or a severe runny nose, cannot be accepted into Nursery.
  • German Measles (Rubella) – From the onset of the rash we advise a MINIMUM of 4 days away from Nursery, particularly as Rubella can be harmful to expectant mothers.
  • Hand, Foot and Mouth – Any child should not return until treatment has been given and the spots/blisters have cleared – usually after 5 days.
  • Head Lice – Easily transmitted from head to head. Please use a course of treatment recommended by the Chemist and inform the Nursery, so we can inform other parents. If cases are identified whilst your child is at the nursery we ask for treatment to be used immediately to reduce the risk of spreading throughout the setting, as soon as their child has been treated they may return to the nursery.
  • Hepatitis – The Nursery is unable to accept an infectious child until declared fit by a doctor.
  • Impetigo (and other infectious skin disorders e.g. cold sores) – Highly infectious – your child should not return until all scabs have cleared from the infected area.
  • Measles – From the onset of the rash we recommend at least 7 days away from Nursery.
  • Meningitis – The Nursery is unable to accept an infectious child until declared fit by a doctor.
  • Mumps – A child must not return to Nursery until swelling has gone and temperature is back to normal. Please allow 7 days away from Nursery.

Meningitis procedure

If a parent informs the nursery that their child has meningitis, the nursery manager should contact the Infection Control (IC) Nurse for their area, and Ofsted The IC Nurse will give guidance and support in each individual case. If parents do not inform the nursery, we will be contacted directly by the IC Nurse and the appropriate support will be given.

Transporting children to hospital procedure

  • If the sickness is severe, call for an ambulance immediately. DO NOT attempt to transport the sick child in your own vehicle
  • Whilst waiting for the ambulance, contact the parent and arrange to meet them at the hospital
  • A senior member of staff must accompany the child and collect together registration forms, relevant medication sheets, medication and the child’s comforter. A member of the management team must also be informed immediately
  • Remain calm at all times. Children who witness an incident may well be affected by it and may need lots of cuddles and reassurance.

The nursery has the right to refuse admission to a child who is unwell. This decision will be taken by the manager on duty and is non-negotiable as it is exceedingly unfair to expose other children to the risk of an contagious infection.
All equipment and resources that may have come into contact with a contagious child will be cleaned and sterilised thoroughly to reduce the spread of infection.